| Skill |
Do you know how to? |
Yes 1
2 3 4 5 Could
improve |
Activities |
| Customer Service |
Make change Respond promptly Greet customers Provide polite & helpful service |
Study products & services |
|
| Meetings |
Prepare for meetings Participate actively |
Join a club Visit a city council meeting |
|
| Teamwork | Understand your role Contribute ideas Resolve conflicts Share information |
Participate in a team sport Join a club |
|
| Business etiquette |
Perform introductions Shake hands Dress neatly & appropriately |
Introduce the most important
person 1st Shake hands firmly |
|
| Telephone |
Answer the telephone Take messages Place on hold Conclude calls Return calls |
Be prompt Be prepared Be polite Be clear Listen actively Ask if you may place on hold Summarize |
