Daily PlanIt

    Closed Questions-lead to a yes or no answer, or a specific, concise answer.
 
        Example: "Is this a convenient time for you to talk?"
       
        They are useful when we need others to focus thinking, make quick decisions
        They usually begin with: is, are, do, does, have, has, can, will, would

    Open-Ended Questions-lead to a wide range of responses, not a simple answer.
 
        Example: "How can we improve our service?"
 
        They are useful when we need to gather information, or in conversation
        They usually begin with: who, what, where, why, when or how