Daily
PlanIt Emotions-"I" Messages
A method for communicating your
feelings without creating
defensiveness in others.
Five elements that can be included:
1. Observations-state
the facts,
describe the situation
2. Feelings-describe
your own feelings
3. Thoughts-about the
effects of
the situation
4. Wants-ask clearly
for what you
want
5. Intentions-tell what
you plan
to do
Example: "I feel unimportant when staff meeting notes are not routed to me. I was unaware of some vital information that was covered in the last meeting. I would like to be included in the routing after this."
Not
an "I" message, even though it starts with an
"I": "I think you deliberately set out to make me look bad by keeping
information
from me. I feel you need to treat me better."