Listening -we can think four times faster than a person can talk, which can lead us to day-dreaming, thinking of our own reply, planning dinner, etc...
Daily PlanIt
Communication
Verbal communication is a complex
process. Consider that the words we choose, the voice we speak with,
how fast we
speak, how we listen, and non-verbal communication can all impact on
whether
the message we intend to send is ultimately received.
Listening
-we can think four times faster than a person
can talk, which can lead us to day-dreaming, thinking of our own reply,
planning dinner, etc...
Non-verbal-50-70% of a message is received non-verbally
from body language and facial expressions
Speaking-paraphrasing provides feedback to
ensure messages are understood
Questions-knowing the
right questions to ask can clarify communication, or lead to
information to solve problems
Telephone-a special challenge since
visible feedback is unavailable
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| Writing |
